We are an online community of ClubCard and Non-ClubCard customers who regularly shop at Clicks. It is an outlet for you to share and express your opinions on a range of topics. About once a week we send out a short survey, to find out your opinions on various topics, which range from latest adverts, new products and surveys that will tell us more about you and what’s important in your life. In return for your time we’ll give you the chance to win exciting prizes. Have an influence on Clicks advertising, promotions and products in South Africa!
What is a Clicks Customer Community Member?
In short it’s an online research community where we send you an invitation via email to take part in surveys on a regular basis.
But we like to think it’s much more than that… it’s a community consisting of exclusive members who love to shop health & Beauty. Those who join will have the chance to take part in interesting topics on a regular basis and see their influence in stores and online.
So, what do you want to know from me?
We are interested in your ideas, opinions, behaviour and general feedback on a variety of topics. Tell us the first thing that comes to
mind.
Why do we want to know all of this?
Clicks is a service-oriented business, serious about getting closer to its customers. This initiative is all about ‘engaging with health and beauty audiences’, and reaching, understanding, and responding to needs & opportunities.
In a nutshell, Clicks wants to be even better informed and knowledgeable about you their health and beauty audience.
What do you do with the survey results?
Our research teams use survey results to present to our clients. Occasionally we may post survey results on Twitter or Facebook.
What do I get in return?
You stand the chance to win Clicks gift cards of varying amounts.
We’ll also send you a monthly newsletter - thanking you for your time, and letting you know how we have used the survey results across the business.
Will I ever actually win anything?
The prize draw winners are picked out at random from an independent source. You’ll have to enter that particular survey to be in with a chance – and then the rest is down to luck.
How many surveys will I have to complete?
It’s completely up to you. Obviously we’d like you to take part in all of them but we know most people lead very busy lives. We'll always make sure our surveys are varied in both subject matter and length, to try and keep it as interesting as possible!
How long will the surveys be open for?
It depends really - sometimes we may need a really quick response to a question, and so only have the survey open for a few hours, while other surveys will be open for a week. We will always let you know in the email invite how long the survey will be open for.
Will I have to do anything else?
From time to time we may invite you to take part in other research projects for us. These could be online discussion forums or ask you to send in photos or videos of you out and about if you wish - but don't worry we'll never force you to do anything!
Will you pass on my data to other companies?
Never. Clicks will review results to surveys; these will be aggregated results only. We will never reveal the names/email address of community members to 3rd parties, as that will breach our privacy policy which you can see here.
What if I want to leave, how do I do this?
We hope you’ll find being a member of Clicks Customer Community interesting enough to stick around for a long time yet...
But if you do decide to leave us, you just need to do one of the following. First, you can click on the unsubscribe link that you will find in the bottom left of each communication we send you. You may also unsubscribe at any time by logging in here with your email address and password. Once logged in click the Update User Profile link. Here you may scroll to the bottom and click the 'cancel my membership' button to unsubscribe your email address to Clicks Customer Community
What if I’m having technical problems/forget my password?
Please click on the Technical Support link found in the bottom left corner of the community login page here. Here you can contact our Technical Support team directly with any queries or general comments.
If you cannot remember your password, simply click on the “Forgot password” button on the community login page to have it e-mailed to yourself. If you continue to experience problems you can click on the Technical Support link in the bottom left corner of the page.